Back to ResumePointRefund policy

Try it first. Ask for help when something is wrong.

ResumePoint includes a 14-day full-feature trial so you can verify compatibility before buying. This policy explains how paid-order refund requests are handled.

Last updated: August 24, 2026

Before purchasing

Use the trial to test the macOS version, browser permissions, shortcuts, saving, and restore behavior you depend on. Review the privacy policy and system requirements before checkout.

Refund requests

If ResumePoint materially fails to work as described and support cannot resolve the issue, contact support within 14 days of purchase with the order email, order number, ResumePoint version, macOS version, and a description of the problem.

Do not send checkpoint text, browser URLs, file paths, a full License Key, or payment-card information. Refund eligibility is subject to the checkout merchant’s policies and any mandatory consumer rights in your jurisdiction.

After a refund

A fully refunded order’s License Key is disabled and will no longer receive renewed certificates. A previously issued offline certificate may remain usable only until its signed validity and offline grace period end.

Abuse and chargebacks

Refunds may be declined for repeated abuse, License Key sharing, or requests made after substantial use where permitted by law. Contact support before opening a payment dispute so we have an opportunity to resolve the issue.

Contact support